Returns and Refund Policy

We want you to be satisfied with your PawRinse purchase. This policy does not affect your statutory consumer rights.

Right to cancel

For eligible purchases made online, you may notify us that you wish to cancel your order within 14 days of receiving it, without providing a reason.

After notifying us, you must return the product within a further 14 days.

To begin a return, contact cozytechroom@gmail.com before sending the product. Please include your order number and the reason for contacting us.

Returns sent without first contacting us may experience delays.

Return eligibility

To help us process your return, the product should be returned:

• With all original parts and accessories

• In its original packaging where reasonably possible

• Without damage beyond what is necessary to inspect the product

• With proof of purchase

You may inspect the product in the same way that you reasonably could in a physical shop. We may make a deduction from the refund if the product has been used, damaged or handled beyond what is reasonably necessary to inspect its nature, characteristics and operation, where permitted by law.

Return shipping costs

If you are returning an item because you changed your mind, selected the wrong size or no longer want the product, you are normally responsible for the direct cost of returning it.

We recommend using a tracked shipping service. We cannot be responsible for a returned item until it is delivered to the return address.

Do not return products directly to the original shipping address or manufacturer. Contact us first for return instructions.

Damaged, faulty or incorrect products

Please inspect your order after delivery.

If the product arrives damaged, faulty, materially different from its description or you receive the wrong item, contact us at cozytechroom@gmail.com as soon as reasonably possible.

Include:

• Your order number

• A description of the problem

• Clear photographs or video showing the issue

• A photograph of the packaging, when relevant

If the product is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement, repair or refund. We will also cover reasonable return costs when legally required.

Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. We will process the refund within 14 days after receiving the returned product or receiving acceptable evidence that it has been sent back, as applicable.

Banks and payment providers may require additional time to display the refund in your account.

Where required by law, we will also refund the standard outbound delivery charge. Additional costs for an upgraded or express delivery method are not refundable beyond the cost of standard delivery.

Order cancellations before dispatch

Contact us at cozytechroom@gmail.com immediately if you need to cancel or change an order.

We will try to accommodate your request, but we cannot guarantee cancellation after processing or dispatch has begun.

Exchanges

The fastest way to obtain another size or colour is to contact us for return instructions and place a new order after the return has been approved.

Availability of replacement variants cannot be guaranteed.

Contact

For return or refund questions:

PawRinse
10 Rosanore
Gort Road
Ennis, Co. Clare
V95 N5RV
Ireland

Email: cozytechroom@gmail.com